INTEGRAL PRIVACY POLICY


Last updated Aug. 7, 2025

Data protection is of a particularly high priority for Integral Development Corp., and its subsidiaries and affiliates (collectively "Integral", "we", "us", or "our"). This Privacy Policy explains how we collect, use, process, and share personal data, and your rights regarding that data. This Privacy Policy embodies our commitment to you on protection of your data.

1. WHO WE ARE AND HOW TO CONTACT US

Data Controller:

Integral Development Corp.
380 Portage Ave, Palo Alto, CA 94306 USA
Email: privacy@integral.com
Website: www.integral.com

Data Protection Officer:

Email: dpo@integral.com
Address: 380 Portage Ave, Palo Alto, CA 94306 USA

2. WHAT PERSONAL DATA WE COLLECT

2.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, fax number, postal address
  • Professional Information: Company/organization name, job title, business contact details
  • Account Information: Username, password, account preferences
  • Identity Verification: National ID, passport, driving license, tax ID (where required by law, such as MiFID II)
  • Employee Information: For Integral employees - employment details, salary information, emergency contacts, photo, marital status, bank details, ethnicity (self-identified), employment history
  • Communications: Content of messages, emails, and other communications with us

2.2 Information Collected Automatically

  • Device Information: IP address, browser type and version, device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
  • Technical Data: Operating system, time zone settings, browser plug-in types
  • Location Data: General geographic location based on IP address

2.3 Information from Third Parties

  • Information from our business partners and service providers
  • Data from employees or agents of our institutional customers (where we act as processor)
  • Publicly available information from legitimate sources

3. HOW WE USE YOUR PERSONAL DATA

3.1 Purposes and Legal Bases

We process your personal data for the following purposes with the corresponding legal bases:

Purpose Legal Basis Data Categories
Service Provision - Operating our platforms, applications, and websites Contract Performance (Article 6(1)(b)) Contact info, account data, usage data
Identity Verification - Compliance with financial regulations Legal Obligation (Article 6(1)(c)) Identity documents, verification data
Customer Support - Responding to inquiries and providing assistance Contract Performance / Legitimate Interest (Article 6(1)(f)) Contact info, communications, technical data
Marketing Communications - Sending promotional materials about related products/services Consent (Article 6(1)(a)) OR Legitimate Interest (Article 6(1)(f)) Contact info, preferences
Analytics & Improvement - Analyzing usage to improve our services Legitimate Interest (Article 6(1)(f)) Usage data, technical data
Security & Fraud Prevention - Protecting our systems and users Legitimate Interest (Article 6(1)(f)) All categories as needed
Employment Management - HR processes for employees Contract Performance / Legal Obligation Employee information
Legal Compliance - Meeting regulatory and legal requirements Legal Obligation (Article 6(1)(c)) All categories as required

3.2 Legitimate Interests

Where we rely on legitimate interests, these include:

  • Network and information security
  • Fraud prevention and detection
  • Business development and improvement of services
  • Internal group administration
  • Compliance with non-EU legal obligations

4. WHO WE SHARE YOUR PERSONAL DATA WITH

4.1 Categories of Recipients

  • Integral Group Companies: We may share data with our subsidiaries and affiliates for the purposes described in this policy
  • Service Providers: Third-party processors who provide IT, payment, marketing, and other business services
  • Business Partners: Organizations we work with to provide joint services (with your consent where required)
  • Professional Advisors: Lawyers, accountants, auditors, and other advisors
  • Regulatory Authorities: Financial regulators, tax authorities, and other government bodies where required by law
  • Law Enforcement: Police, courts, and other authorities when legally required

4.2 International Transfers

We may transfer your personal data outside the European Economic Area (EEA) to:

  • United States: Under adequacy decisions or appropriate safeguards (Standard Contractual Clauses)
  • Other Countries: Only where adequate protection is ensured through:
    • Adequacy decisions by the European Commission
    • Standard Contractual Clauses approved by the European Commission
    • Binding Corporate Rules (where applicable)
    • Other appropriate safeguards under GDPR Article 46

For copies of safeguards or further information about transfers, contact us at privacy@integral.com.

5. HOW LONG WE KEEP YOUR PERSONAL DATA

We retain personal data for the longer of:

  • Business Need: As long as necessary for the purposes for which it was collected
  • Legal Requirements: 10 years or as required by applicable financial regulations
  • Specific Categories:
    • Account data: Duration of relationship + 7 years
    • Employee data: Employment period + 7 years
    • Marketing data: Until consent withdrawn or legitimate interests cease
    • Regulatory compliance data: As required by applicable law (typically 5-10 years)

Data is securely deleted or anonymized when retention periods expire.

6. YOUR RIGHTS UNDER GDPR

6.1 Individual Rights

You have the following rights regarding your personal data:

  • Right of Access (Article 15): Obtain confirmation of processing and access to your personal data
  • Right of Rectification (Article 16): Correct inaccurate or incomplete data
  • Right of Erasure (Article 17): Request deletion of personal data in certain circumstances
  • Right to Restrict Processing (Article 18): Limit how we use your data in specific situations
  • Right to Data Portability (Article 20): Receive your data in a structured, machine-readable format
  • Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing
  • Rights Related to Automated Decision-Making (Article 22): Not to be subject to solely automated decisions with legal effects
  • Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

6.2 How to Exercise Your Rights

To exercise your rights:

  • Email: privacy@integral.com
  • Post: Data Protection Officer, Integral Development Corp., 380 Portage Ave, Palo Alto, CA 94306 USA

We will respond to valid requests within one month (extendable by two months for complex requests).

6.3 Right to Complain

You have the right to lodge a complaint with a supervisory authority:

Supervisory Authorities:

United States
Federal Trade Commission (FTC)
  • Address: 600 Pennsylvania Avenue, NW, Washington, DC 20580
  • Phone: (202) 326-2222
  • Consumer Complaint Line: 1-877-FTC-HELP (1-877-382-4357)
  • Website: https://www.ftc.gov
  • Online Complaints: https://reportfraud.ftc.gov
United Kingdom
Information Commissioner's Office (ICO)
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Phone: 0303 123 1113 (UK) / +44 1625 545 745 (International)
  • Website: https://ico.org.uk
  • Online Reporting: https://ico.org.uk/make-a-complaint
  • Live Chat: Available on website
  • Postal Address for Complaints: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
European Union
European Data Protection Board (EDPB)
  • Address: Rue Wiertz 60, B-1047 Brussels, Belgium
  • Website: https://edpb.europa.eu
  • Email: edpb@edpb.europa.eu

7. COOKIES AND SIMILAR TECHNOLOGIES

7.1 What We Use

We use cookies, web beacons, and similar technologies for:

  • Strictly Necessary: Essential for website functionality
  • Performance: Analytics and site improvement
  • Functional: Enhanced user experience and preferences
  • Marketing: Targeted advertising and content

7.2 Managing Cookies

  • Cookie Settings: Manage preferences via our Cookie Declaration at www.integral.com/legal/#cookie-policy
  • Browser Settings: Configure your browser to block or delete cookies
  • Opt-out Tools: Industry opt-out mechanisms for advertising cookies

For detailed cookie information, see our separate Cookie Policy.

8. SECURITY MEASURES

We implement appropriate technical and organizational measures including:

  • Encryption: Data encryption in transit and at rest using industry-standard protocols
  • Access Controls: Role-based access with multi-factor authentication
  • Network Security: Firewalls, intrusion detection systems, and security monitoring
  • Employee Training: Regular security awareness and data protection training
  • Incident Response: Procedures for detecting, investigating, and responding to breaches
  • Regular Audits: Security assessments and compliance reviews

9. SPECIAL CATEGORIES AND CHILDREN

9.1 Special Categories of Personal Data

We do not generally process special categories of personal data (sensitive data) except for employee ethnicity data (self-identified, with explicit consent) or where necessary for legal requirements.

9.2 Children's Data

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without appropriate parental consent.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices or applicable law. We will:

  • Post updates on our website with the new effective date
  • Notify you directly of material changes where required by law
  • Obtain fresh consent where necessary for new processing purposes

11. ADDITIONAL INFORMATION

11.1 Automated Decision-Making

We may use automated systems for:

  • Fraud Detection: Automated screening for security purposes
  • Service Personalization: Algorithm-based content recommendations
  • Risk Assessment: Automated compliance checks

You have the right to obtain human intervention and contest automated decisions that significantly affect you.

11.2 Profiling

We may create profiles based on your usage patterns to:

  • Improve service delivery
  • Provide personalized experiences
  • Detect fraudulent activity

11.3 Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12. CONTACT US

For any questions about this Privacy Policy or our data practices:

  • Email: privacy@integral.com
  • Post: Data Protection Officer, Integral Development Corp., 380 Portage Ave, Palo Alto, CA 94306 USA
  • Phone: 650-424-4500

Effective date: Aug. 7, 2025

E-mail Disclaimer Notice


Emails and any attachments are to be viewed solely by the intended recipient of Integral Development Corp. (“Integral”). If the reader of the email is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this communication is strictly prohibited. Any confidential information contained in the email must remain confidential. If you have received the email in error, please immediately notify the sender and delete the message and all attachments. Although Integral takes reasonable precautions, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Integral therefore does not accept responsibility for the content of emails including, without limitation, any errors or omissions. If verification is required please contact Integral Development Corp., 380 Portage Ave, Palo Alto, California 94306 USA, www.integral.com, or in the UK contact Integral Development Corporation (Europe) Limited registered in England (#03206664) office address: Tower 42, Level 39, 25 Old Broad Street, London EC2N 1HQ registered address: Gladstone House, 77-79 High Street, Egham, Surrey, TW20 9HY and regulated by the Financial Conduct Authority. All trademarks displayed, whether denoted as such or not, are the trademarks of Integral. Nothing contained herein should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Integral trademark or intellectual property without the express written permission of Integral.

FX Global Code Disclaimer


Integral supports, though does not mandate, users of its platform to publish a Statement of Commitment to the FX Global Code or adhere to its principals. Users should therefore be aware that in transacting on the platform that they may be completing transactions both with users who have adopted the FX Global Code and those who have not.

Mobile Apps


We take the privacy of our users seriously and our mobile apps are designed to not collect any personal information. Our apps are created to provide a seamless and enjoyable experience without compromising the security of our users' data. Our apps do not ask for personal information such as names, addresses, emails, or payment information, and we do not store any information that could be used to personally identify our users.

We believe in protecting the privacy of our users and ensuring that their data is safe. Our mobile apps only collect the minimum amount of data necessary to provide the service and this data is not shared with any third parties. Our commitment to protecting user privacy is an integral part of our business and we take all necessary steps to maintain the security of our users' data.

If you have any questions or concerns about our privacy policy, please feel free to contact us.