INTEGRAL PRIVACY POLICY
Last updated Aug. 7, 2025
Data protection is of a particularly high priority for Integral Development Corp., and its subsidiaries and affiliates (collectively "Integral", "we", "us", or "our"). This Privacy Policy explains how we collect, use, process, and share personal data, and your rights regarding that data. This Privacy Policy embodies our commitment to you on protection of your data.
1. WHO WE ARE AND HOW TO CONTACT US
Data Controller:
Integral Development Corp.
380 Portage Ave, Palo Alto, CA 94306 USA
Email: privacy@integral.com
Website: www.integral.com
Data Protection Officer:
Email: dpo@integral.com
Address: 380 Portage Ave, Palo Alto, CA 94306 USA
2. WHAT PERSONAL DATA WE COLLECT
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, fax number, postal address
- Professional Information: Company/organization name, job title, business contact details
- Account Information: Username, password, account preferences
- Identity Verification: National ID, passport, driving license, tax ID (where required by law, such as MiFID II)
- Employee Information: For Integral employees - employment details, salary information, emergency contacts, photo, marital status, bank details, ethnicity (self-identified), employment history
- Communications: Content of messages, emails, and other communications with us
2.2 Information Collected Automatically
- Device Information: IP address, browser type and version, device identifiers
- Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
- Technical Data: Operating system, time zone settings, browser plug-in types
- Location Data: General geographic location based on IP address
2.3 Information from Third Parties
- Information from our business partners and service providers
- Data from employees or agents of our institutional customers (where we act as processor)
- Publicly available information from legitimate sources
3. HOW WE USE YOUR PERSONAL DATA
3.1 Purposes and Legal Bases
We process your personal data for the following purposes with the corresponding legal bases:
Purpose | Legal Basis | Data Categories |
---|---|---|
Service Provision - Operating our platforms, applications, and websites | Contract Performance (Article 6(1)(b)) | Contact info, account data, usage data |
Identity Verification - Compliance with financial regulations | Legal Obligation (Article 6(1)(c)) | Identity documents, verification data |
Customer Support - Responding to inquiries and providing assistance | Contract Performance / Legitimate Interest (Article 6(1)(f)) | Contact info, communications, technical data |
Marketing Communications - Sending promotional materials about related products/services | Consent (Article 6(1)(a)) OR Legitimate Interest (Article 6(1)(f)) | Contact info, preferences |
Analytics & Improvement - Analyzing usage to improve our services | Legitimate Interest (Article 6(1)(f)) | Usage data, technical data |
Security & Fraud Prevention - Protecting our systems and users | Legitimate Interest (Article 6(1)(f)) | All categories as needed |
Employment Management - HR processes for employees | Contract Performance / Legal Obligation | Employee information |
Legal Compliance - Meeting regulatory and legal requirements | Legal Obligation (Article 6(1)(c)) | All categories as required |
3.2 Legitimate Interests
Where we rely on legitimate interests, these include:
- Network and information security
- Fraud prevention and detection
- Business development and improvement of services
- Internal group administration
- Compliance with non-EU legal obligations
4. WHO WE SHARE YOUR PERSONAL DATA WITH
4.1 Categories of Recipients
- Integral Group Companies: We may share data with our subsidiaries and affiliates for the purposes described in this policy
- Service Providers: Third-party processors who provide IT, payment, marketing, and other business services
- Business Partners: Organizations we work with to provide joint services (with your consent where required)
- Professional Advisors: Lawyers, accountants, auditors, and other advisors
- Regulatory Authorities: Financial regulators, tax authorities, and other government bodies where required by law
- Law Enforcement: Police, courts, and other authorities when legally required
4.2 International Transfers
We may transfer your personal data outside the European Economic Area (EEA) to:
- United States: Under adequacy decisions or appropriate safeguards (Standard Contractual Clauses)
- Other Countries: Only where adequate protection is ensured through:
- Adequacy decisions by the European Commission
- Standard Contractual Clauses approved by the European Commission
- Binding Corporate Rules (where applicable)
- Other appropriate safeguards under GDPR Article 46
For copies of safeguards or further information about transfers, contact us at privacy@integral.com.
5. HOW LONG WE KEEP YOUR PERSONAL DATA
We retain personal data for the longer of:
- Business Need: As long as necessary for the purposes for which it was collected
- Legal Requirements: 10 years or as required by applicable financial regulations
- Specific Categories:
- Account data: Duration of relationship + 7 years
- Employee data: Employment period + 7 years
- Marketing data: Until consent withdrawn or legitimate interests cease
- Regulatory compliance data: As required by applicable law (typically 5-10 years)
Data is securely deleted or anonymized when retention periods expire.
6. YOUR RIGHTS UNDER GDPR
6.1 Individual Rights
You have the following rights regarding your personal data:
- Right of Access (Article 15): Obtain confirmation of processing and access to your personal data
- Right of Rectification (Article 16): Correct inaccurate or incomplete data
- Right of Erasure (Article 17): Request deletion of personal data in certain circumstances
- Right to Restrict Processing (Article 18): Limit how we use your data in specific situations
- Right to Data Portability (Article 20): Receive your data in a structured, machine-readable format
- Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing
- Rights Related to Automated Decision-Making (Article 22): Not to be subject to solely automated decisions with legal effects
- Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time
6.2 How to Exercise Your Rights
To exercise your rights:
- Email: privacy@integral.com
- Post: Data Protection Officer, Integral Development Corp., 380 Portage Ave, Palo Alto, CA 94306 USA
We will respond to valid requests within one month (extendable by two months for complex requests).
6.3 Right to Complain
You have the right to lodge a complaint with a supervisory authority:
Supervisory Authorities:
United States |
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Federal Trade Commission (FTC) |
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United Kingdom |
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Information Commissioner's Office (ICO) |
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European Union |
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European Data Protection Board (EDPB) |
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7. COOKIES AND SIMILAR TECHNOLOGIES
7.1 What We Use
We use cookies, web beacons, and similar technologies for:
- Strictly Necessary: Essential for website functionality
- Performance: Analytics and site improvement
- Functional: Enhanced user experience and preferences
- Marketing: Targeted advertising and content
7.2 Managing Cookies
- Cookie Settings: Manage preferences via our Cookie Declaration at www.integral.com/legal/#cookie-policy
- Browser Settings: Configure your browser to block or delete cookies
- Opt-out Tools: Industry opt-out mechanisms for advertising cookies
For detailed cookie information, see our separate Cookie Policy.
8. SECURITY MEASURES
We implement appropriate technical and organizational measures including:
- Encryption: Data encryption in transit and at rest using industry-standard protocols
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection systems, and security monitoring
- Employee Training: Regular security awareness and data protection training
- Incident Response: Procedures for detecting, investigating, and responding to breaches
- Regular Audits: Security assessments and compliance reviews
9. SPECIAL CATEGORIES AND CHILDREN
9.1 Special Categories of Personal Data
We do not generally process special categories of personal data (sensitive data) except for employee ethnicity data (self-identified, with explicit consent) or where necessary for legal requirements.
9.2 Children's Data
Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without appropriate parental consent.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or applicable law. We will:
- Post updates on our website with the new effective date
- Notify you directly of material changes where required by law
- Obtain fresh consent where necessary for new processing purposes
11. ADDITIONAL INFORMATION
11.1 Automated Decision-Making
We may use automated systems for:
- Fraud Detection: Automated screening for security purposes
- Service Personalization: Algorithm-based content recommendations
- Risk Assessment: Automated compliance checks
You have the right to obtain human intervention and contest automated decisions that significantly affect you.
11.2 Profiling
We may create profiles based on your usage patterns to:
- Improve service delivery
- Provide personalized experiences
- Detect fraudulent activity
11.3 Third-Party Links
Our services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
12. CONTACT US
For any questions about this Privacy Policy or our data practices:
- Email: privacy@integral.com
- Post: Data Protection Officer, Integral Development Corp., 380 Portage Ave, Palo Alto, CA 94306 USA
- Phone: 650-424-4500
Effective date: Aug. 7, 2025
INTEGRAL COOKIE POLICY
Like almost every other online service, our Services (as defined in the Integral User Agreement), including our website and apps, use cookies and similar technologies to provide you with an enhanced user experience as well as allowing us to analyse and improve our Services. We would not be able to provide you with all of our Services, including certain personalised features, without the use of cookies and related technology and as such, your computer, mobile phone, tablet or other enabled mobile device (which we refer to collectively in this policy as a “device”) will need to be set up to enable such technologies.
By visiting and continuing to browse our website, downloading and using our app and using your Integral account, including, where appropriate, with your browser settings adjusted to accept cookies, you are consenting to our use of cookies, web beacons and related technologies to provide our Services. If you do not consent to our use of cookies your only recourse is to stop using the Services and stop visiting our website. You are also free to disable cookies in your browser, but doing so may interfere with your use of our website or the Services. See Section 2 below for information on how to disable cookies.
1. What do we mean when we use the term ‘cookie’, ‘web beacon’ or ‘similar technology’?
Cookies is a term used to describe is a small text file (typically made of letters and numbers) that is downloaded and stored on your browser or your device by websites that you visit. They are sometimes considered as forming part of the “memory” of your use of websites and related services as they allow service providers to remember you and respond appropriately.
Cookies are typically split into 3 main types, namely:
- Session cookies. Session cookies are stored in your device’s memory only for the length of time of your browsing session. They are not accessible after your browser session may have been inactive for a period of time and are deleted from your device when your browser is closed down.
- Persistent cookies. Persistent cookies are stored in your devices’ memory and are not deleted when your browser is closed. Persistent cookies can helpfully remember you and your preferences each time you access our Services.
- Third party cookies. Third party cookies are installed by third parties with the aim of collecting certain information to carry out various research into behaviour, demographics etc.
Integral uses a combination of these types of cookies.
Cookies can also be further categorized as follows:
- Strictly necessary cookies. These are cookies that are required for the necessary operation of our services. They include, for example, cookies that enable you to securely log into our app.
- Performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Web beacons
The term ‘web beacon’ is used to describe an object embedded in a webpage or email. This object is typically invisible to you, but it permits us to confirm whether you have viewed the web page and/or email (as the case may be). There are other names for ‘web beacons’ which you may come across – these include web bug, tracking bug, clear gif and pixel tag.
2. Managing Cookies
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
3. General
We hope the above has clearly explained how we use cookies and similar technologies as well as how you many manage such matters. While we have provided details of third party websites and services which we thought you may find useful, please note that we are not responsible for the content, functionality or services provided by such sites. If you have any further questions or comments about our use of cookies, please contact us via: privacy@integral.com..
E-mail Disclaimer Notice
Emails and any attachments are to be viewed solely by the intended recipient of Integral Development Corp. (“Integral”). If the reader of the email is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this communication is strictly prohibited. Any confidential information contained in the email must remain confidential. If you have received the email in error, please immediately notify the sender and delete the message and all attachments. Although Integral takes reasonable precautions, e-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Integral therefore does not accept responsibility for the content of emails including, without limitation, any errors or omissions. If verification is required please contact Integral Development Corp., 380 Portage Ave, Palo Alto, California 94306 USA, www.integral.com, or in the UK contact Integral Development Corporation (Europe) Limited registered in England (#03206664) office address: Tower 42, Level 39, 25 Old Broad Street, London EC2N 1HQ registered address: Gladstone House, 77-79 High Street, Egham, Surrey, TW20 9HY and regulated by the Financial Conduct Authority. All trademarks displayed, whether denoted as such or not, are the trademarks of Integral. Nothing contained herein should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Integral trademark or intellectual property without the express written permission of Integral.
FX Global Code Disclaimer
Integral supports, though does not mandate, users of its platform to publish a Statement of Commitment to the FX Global Code or adhere to its principals. Users should therefore be aware that in transacting on the platform that they may be completing transactions both with users who have adopted the FX Global Code and those who have not.
Mobile Apps
We take the privacy of our users seriously and our mobile apps are designed to not collect any personal information. Our apps are created to provide a seamless and enjoyable experience without compromising the security of our users' data. Our apps do not ask for personal information such as names, addresses, emails, or payment information, and we do not store any information that could be used to personally identify our users.
We believe in protecting the privacy of our users and ensuring that their data is safe. Our mobile apps only collect the minimum amount of data necessary to provide the service and this data is not shared with any third parties. Our commitment to protecting user privacy is an integral part of our business and we take all necessary steps to maintain the security of our users' data.
If you have any questions or concerns about our privacy policy, please feel free to contact us.